Menu
About the Privacy Policy
The purpose of the Privacy Policy of Tracom doo (hereinafter: the “Privacy Policy”) is to acquaint users of Tracom doo services and other persons (hereinafter also referred to as: “individuals”) with the purposes and basis of personal data processing by Tracom doo Kamna gorica 38.1380 Cerknica (hereinafter: “Companies”) and the rights of individuals in this field. The company offers special care for the security of your personal data. All personal data provided is treated confidentially and is used only for the purpose for which it was provided. We manage your personal data with the utmost care, in compliance with applicable law and the highest standards of their treatment. We take care of the security of your personal data, among other things, through appropriate organizational measures, work procedures and advanced technological solutions, as well as external experts in order to protect your personal data as effectively as possible. We use an appropriate level of protection and reasonable physical, electronic and administrative measures to protect the data collected against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of personal data or unauthorized access to personal data transferred, stored or otherwise. processed.
At the same time, this Privacy Policy further clarifies the consent you have given to the processing of your personal data.
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC, the Privacy Policy “General Data Protection Regulation”), the following information is covered:
Personal data collected by the company
If you are only a visitor to the website, we collect information about you only by using cookies. If you are a user of services or a subscriber of services provided by the company, we also collect other personal data about you that we need to perform the services you have ordered or. you use. This personal information is:
Personal data controller
The controller of personal data processed in accordance with these Privacy Policy is Tracom doo, Kamna gorica 38.1380 Cerknica
Categories of individuals whose personal data are processed
This Privacy Policy is intended for anyone who has subscribed to and / or used our services or submitted an inquiry, as well as for those who visit our website.
Purposes of processing and bases for data processing
Contract processing:
As part of the exercise of contractual rights and fulfillment of contractual obligations, the company processes your personal data for the following purposes: identification of the individual, preparation of the offer, conclusion of the contract, provision of ordered services, notification of any changes, additional details and instructions for using services. , objections or complaints, billing for services and for other purposes necessary for the implementation or conclusion of a contractual relationship between the company and the individual.
When billing for services, based on tax regulations, we obtain and process your address for the correct issuance of the invoice.
Processing by law:
Based on the legitimate interest, we use your personal data to detect and prevent fraudulent use and misuse of services, further to ensure the stable and secure operation of our system and services, as well as to implement information security measures, meet quality requirements and detect technical failure of systems and services.
Based on the legitimate interest, we also use your personal data for the purposes of possible executions, judicial and extrajudicial recovery.
In accordance with the General Regulation, in case of suspected abuse, the company may process data on individuals to an appropriate and proportionate extent for the purpose of identifying and preventing possible fraud or abuse and may, if appropriate, pass this information to other providers, business partners, police , the public prosecutor’s office or other competent authorities. In order to prevent future abuses or fraud, data on the history of identified abuses or fraud in connection with the individual, which includes data on the subscription relationship and, for example, IP address, may be stored for five years after the termination of the business relationship.
Processing on the basis of consent for the processing of personal data:
Data processing may also be based on your consent given to the company.
Consent may, for example, relate to the communication of offers, benefits and improvements to the services provided by the company. The purpose of such information is to bring the services as close as possible to your needs and desires and to increase their useful value to you. The notification is made through the channels you have chosen in the consent. You may revoke the notification at any time, as defined in the Privacy Policy.
You can withdraw or change your consent at any time in the same way as you gave it or in another way as defined by the Privacy Policy, while the company reserves the right to identify the customer. The change of consent can also be arranged via e-mail to tracom@siol.net or with a written request sent to the company’s registered office.
Withdrawal or change of consent only applies to data processed on the basis of your consent. Your last consent given to us is valid. The possibility of revoking consent does not constitute a right of withdrawal in the individual’s business relationship with the company.
The data for which your consent has been given is processed in the absence of revocation up to two years after the termination of the business relationship with the company.
Restrictions on the transmission of personal data
If necessary, we will authorize other companies and individuals to perform certain works that contribute to our services. In such a case, the company may also provide personal data to such carefully selected external processors who will conclude a contract with the company for the processing of personal data, or the same agreement or other binding document (hereinafter: “Processing Agreement”). We will provide or make available such data to external processors only to the extent required for a specific purpose. This data may not be used by an external processor for any other purpose, provided that it meets at least all the standards for the processing of personal data provided for by applicable law. External processors are contractually obliged by the company to respect the confidentiality of your personal data.
On the basis of a reasoned request, companies also provide personal data to the competent state authorities, which have a legal basis for this. respond to requests from courts, law enforcement and other national authorities, which may include national authorities from another EU Member State.
Period of retention of personal data
The retention period is determined by the category of the individual data. We keep the data for as long as necessary to achieve the purpose for which they were collected or further processed, or until the expiration of the statute of limitations for the fulfillment of obligations or the legally prescribed retention period.
Accounting data and related contact data on individuals may be kept for the purpose of fulfilling contractual obligations until the full payment of the service or until the expiration of the statute of limitations in relation to an individual claim, which may amount to one to five years. Invoices are kept for 10 years after the end of the year to which the invoice relates in accordance with the law governing value added tax.
Other data obtained on the basis of your consent are kept for the duration of the business relationship and for 2 years after the termination, unless the law provides for a longer retention period. If the individual who gave consent for the processing of personal data has not entered into a business relationship with us, his consent is valid for 2 years from its submission or until its revocation.
At the end of the retention period, the data shall be deleted, destroyed, blocked or anonymised, unless otherwise provided by law for each type of data.
Rights of Individuals with regard to the processing of personal data
We guarantee the exercise of your rights in relation to the processing of your personal data without undue delay. We will decide on your request within one month of receiving your request. In case of complexity and a large number of requests, the deadline can be extended by a maximum of two additional months. If we extend the deadline, we will notify you of any such extension within one month of receiving the request, together with the reasons for the delay.
We accept requests regarding the exercise of your rights to the e-mail address tracom@siol.net or by mail to the address Tracom doo,, Kamna gorica 38.1380 Cerknica
Where you submit your request by electronic means, we will provide you with the information by electronic means whenever possible, unless you request otherwise.
Where there is a legitimate doubt as to the identity of the data subject, we may request the provision of additional information necessary to confirm the identity of the data subject.
If the data subject’s requests are manifestly unfounded or excessive, in particular because they are repetitive, the company may:
We grant you the following rights in relation to the processing of your personal data:
(i) the right of access to data
(ii) the right of rectification
(iii) the right to erasure (the “right to be forgotten”)
(iv) the right to limit processing
(v) the right to data portability
(vi) the right to object
(i) the right of access to data
You always have the right to know whether personal data is being processed in relation to you and, if so, access to personal data and the following information:
(ii) the right to rectification
You have the right to correct inaccurate personal data concerning you without undue delay and, taking into account the purposes of the processing, the right to supplement incomplete personal data, including the submission of a supplementary statement.
(iii) the right to erasure (the “right to be forgotten”)
You have the right to have our personal data deleted without undue delay when one of the following reasons applies:
(iv) the right to restrict processing
You have the right to restrict the processing of your personal data when one of the following cases applies:
Where the processing of your personal data has been restricted in accordance with the preceding paragraph, such personal data, with the exception of their storage, shall be processed only with your consent, either to assert, enforce or defend legal claims or to protect the rights of another natural or legal person.
We are obliged to inform you before the lifting of the restriction on the processing of your personal data.
(v) the right to data portability
You have the right to receive your personal data provided to us in a structured, commonly used and machine-readable form, and the right to pass this data on to another controller without being hindered by the company when processing is based on your consent. and processing is performed by automated means. At your request, where technically feasible, personal data may be transferred directly to another controller.
(vi) the right to contract
When we process your data on the basis of a legitimate interest for marketing purposes, you may object to such processing at any time.
We will cease to process your personal data unless we demonstrate compelling reasons for the processing that outweigh your interests, rights and freedoms, or for asserting, enforcing or defending legal claims.
The right to lodge a complaint regarding the processing of personal data
Any complaint regarding the processing of your personal data can be sent to the e-mail address tracom@siol.net or by mail to the address Tracom doo,, Kamna gorica 38.1380 Cerknica.
In the event that we do not decide on your request within the legal deadline or reject your request, you have the option of filing a complaint with the Information Commissioner.
You also have the right to lodge a complaint directly with the Information Commissioner if you believe that the processing of your personal data violates Slovenian or EU regulations in the field of personal data protection.
If you have exercised your right of access to data and after receiving the decision you believe that the personal data you received is not the personal data you requested or that you did not receive all the requested personal data, you can file a reasoned complaint before filing a complaint with the Information Commissioner. at the company within 15 days. We need to decide on your complaint as a new request within five working days.
Final Provisions
Anything not covered by this Privacy Policy is subject to applicable law.
The company reserves the right to change this Privacy Policy. We will inform you about the change by publishing it on the official website of Tracom doo, 30 days before its entry into force.
If you have any questions about the Privacy Policy or the information we hold about you, please email us at tracom@siol.net